Shipping Policy

Thank you for visiting JANCHUN! We are committed to providing you with a smooth and transparent shopping experience. This policy outlines all the details regarding order processing, shipping times, and delivery.

1. Order Processing

• Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after payment is confirmed.

• Order Verification: For security purposes, some orders may require additional verification, which can extend the processing time by up to 24 hours.

• Order Changes: If you need to change or cancel your order, please contact us immediately at [after-sale@janchun.com]. We can only modify orders that have not yet been shipped.

2. Shipping Options & Costs

• Shipping Methods & Destinations: We currently ship worldwide via reliable carriers like [e.g., DHL, FedEx, National Postal Services].

• Shipping Costs: Shipping costs are calculated automatically at checkout based on the weight of your order, the packaging size, and your delivery address.

  • Free Shipping: We are pleased to offer free standard shipping on all orders over [e.g., $80 USD].

• Estimated Shipping Times (after processing):

  • United States & Canada: [e.g., 7-14 business days]

  • European Union: [e.g., 10-18 business days]

  • Australia & New Zealand: [e.g., 12-20 business days]

  • Rest of World: [e.g., 14-25 business days]

  Please note: These are estimates and not guarantees. Shipping times may be affected by factors beyond our control, such as customs clearance, weather, and postal delays, especially during peak seasons.

3. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

• You can also check the status of your shipment by logging into your JANCHUN account and viewing your order history.

4. International Orders & Customs

• Customs, Duties, and Taxes: JANCHUN is not responsible for any customs duties, import taxes, or brokerage fees incurred on international shipments. These charges are the buyer's responsibility.

• Customs Declarations: Please check with your local customs office to understand these potential costs before placing your order. Refusal to pay these fees may result in your package being returned to us, and the original shipping cost will not be refunded.

5. Lost or Damaged Packages

• Lost in Transit: If your tracking information shows that your package is lost, please contact us at [after-sale@janchun.com]. We will initiate an investigation with the shipping carrier and work with you to find a solution, which may include reshipping your items or issuing a refund.

• Damaged on arrival: If your order arrives damaged, please contact us within 7 days of delivery. Provide photos of the damaged product and its packaging and we will be happy to arrange a replacement or refund.

6. Incorrect shipping address

• Please make sure that the shipping address entered at checkout is correct. JANCHUN is not responsible for packages shipped to incorrect or outdated addresses provided by customers.

• If you notice that you have entered the wrong address, please contact us immediately. If your order has not been shipped, we can update it. We are unable to change the address or redirect the package after it has been shipped.

7. Returns and exchanges

• If you're not satisfied with your purchase, please check our [Return & Refund Policy] (link to your Return Policy page) for details on how to proceed.

Contact us

If you have any questions about your order or our shipping policy, please feel free to contact us:

• Email: [after-sale@janchun.com]

• Response Time: We strive to respond to all inquiries within 24 hours during business hours: [e.g., Monday to Friday, 9:00 AM to 6:00 PM PST].

Thank you for your support!

JANCHUN Team