Privacy Policy

JANCHUN operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Services, make a purchase, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, and disclosure of your personal information.

Please read this policy carefully. By using our Services, you acknowledge that you have read and understood the practices described herein.

1. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

• Contact Details: Your name, address, billing address, shipping address, phone number, and email address.

• Financial Information: Payment card details (credit/debit card numbers), financial account information, transaction details, and payment confirmation.

• Account Information: Your username, password, security questions, and preferences.

• Transaction Information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.

• Communications: Any information you include when you contact us (e.g., customer support inquiries).

• Device Information: Information about your device, browser, IP address, and other unique identifiers.

• Usage Information: Information about how you interact with our Services.

2. How We Collect Personal Information

We collect this information from the following sources:

• Directly from you when you create an account, make a purchase, or communicate with us.

• Automatically when you use our Services, through cookies and similar technologies.

• From our service providers who process data on our behalf.

• From our partners or other third parties.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To Provide, Tailor, and Improve the Services: To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and create a customized shopping experience (e.g., product recommendations).

• For Marketing and Advertising: To send you promotional communications and show you online advertisements based on your activity and purchases.

• For Security and Fraud Prevention: To authenticate your account, detect and prevent fraudulent or malicious activity, and secure our services.

• For Communications: To provide customer support and maintain our business relationship with you.

• For Legal Reasons: To comply with applicable laws, respond to legal requests, and enforce our terms and policies.

4. How We Disclose Personal Information

We may disclose your information in the following circumstances:

• With Service Providers: We share information with vendors like Shopify for purposes such as IT management, payment processing, data analytics, customer support, and shipping.

• With Business and Marketing Partners: To provide services and advertise to you. Our partners will use your information in accordance with their own privacy notices.

• When You Direct Us: For example, to ship products to you or when you use social media integrations.

• With Our Affiliates: Within our corporate group.

• For Business Transactions: In connection with a merger or bankruptcy.

• For Legal and Safety Reasons: To comply with legal obligations, protect our rights, or defend against legal claims.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and general applications.

For details on how Shopify uses your personal information, please read the Shopify Privacy Policy.

6. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Right to Access / Know: You can request access to the personal information we hold about you.

• Right to Delete: You can request that we delete your personal information.

• Right to Correct: You can request that we correct inaccurate personal information.

• Right of Portability: You may have the right to receive a copy of your personal information for transfer to a third party.

• Right to Opt Out of Sale/Sharing or Targeted Advertising: You can opt out of the "sale" or "sharing" of your personal information or its use for "targeted advertising."

How to Exercise Your Rights:
You can exercise these rights where indicated on our Services or by contacting us using the details below. We will not discriminate against you for exercising your rights.

Global Privacy Control (GPC):
If your browser or device broadcasts the GPC signal, we will treat it as a valid request to opt-out for that device and browser. Learn more at https://globalprivacycontrol.org.

Marketing Communications:
You can unsubscribe from our promotional emails at any time by using the link provided in those emails. You may still receive non-promotional, transactional emails.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes).

8. International Transfers

Your personal information may be transferred to and processed in countries other than your own. If we transfer your data out of the European Economic Area (EEA) or UK, we will rely on recognized legal mechanisms like the Standard Contractual Clauses.

9. Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

10. Security

We take reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, wish to exercise your rights, or wish to lodge a complaint, please contact us at:

Email: after-sale@janchun.com
Postal Address:
JANCHUN Nanwan street, 11 floor, buiding 3,futonghaizhi industrial park,shenzhen, gd, 518000, cn

For the purpose of applicable data protection laws, we are the data controller of your personal information.