Refund Policy

We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must meet the following conditions:

It must be in the original condition: unworn, unused, with tags attached, and in its original packaging.
You must provide the receipt or proof of purchase.

1.How to Start a Return

To initiate a return, please contact us at after-sale@janchun.com.

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always reach us at after-sale@janchun.com.

2.Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it for you.

3.Exceptions / Non-returnable Items

Certain types of items cannot be returned for reasons of hygiene, safety, or customization:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

Please contact us if you have questions or concerns about a specific item.

4.Exchanges

The fastest way to get a desired item is to return the original item you have. Once your return is accepted, you can make a separate purchase for the new item.

5.European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The standard return conditions (original, unused condition with proof of purchase) still apply.

6.Refunds

After we receive your return, we will inspect it and notify you on the approval status.
If approved, the refund will be automatically processed to your original payment method.
You will receive your refund within 10 business days after the approval. Please note that your bank or credit card company may also require additional time to process the refund.
If you haven’t received your refund after 15 business days since our approval, please contact us at after-sale@janchun.com.